Refund policy

Refund & Return Guidelines

Effective Date: August 2026

At Watercup Investment LLC, we are committed to providing customers with reliable products and a smooth online shopping experience. If your purchase does not meet your expectations, you may request a return according to the guidelines below.

Return Conditions

Customers may request a return within 30 days after receiving their order.

Returned products must:

• Be unused and in original condition
• Include original packaging and included accessories
• Be free from damage, stains, or signs of misuse
• Include proof of purchase

Items that do not meet these requirements may not be accepted.

Items Not Covered by Returns

The following products are not eligible for return:

• Customized or personalized products
• Clearance or final-sale items
• Gift cards
• Products damaged due to improper use after delivery

Refund Process

Once your returned item has been received and inspected, we will notify you regarding refund approval.

Approved refunds will be processed to the original payment method within 5–10 business days.

Processing times may vary depending on your payment provider.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

• Order number
• Description of the issue
• Photos of the product
• Photos of the packaging

We will review your request and provide an appropriate resolution.

Return Shipping

Customers are responsible for return shipping fees unless the issue is caused by our error or a defective product.